At PackTrek Bags , we want every customer to feel confident when shopping with us. We stand behind the quality of our products and aim to provide a smooth and transparent return and refund process.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original packaging.
  • A return request must be submitted within 14 days of receiving the product.
  • The item must include all tags, accessories, and original receipts or proof of purchase.
  • Custom-made or clearance items are not eligible for return unless defective or damaged.

2. Return Process

To start a return, please email us at info@packtrekbags.store with the following details:

  • Order number
  • Reason for return
  • Clear photos of the item (if defective or damaged)

Once your request is approved, we’ll provide return instructions. Customers are responsible for the return shipping cost unless the product is defective or incorrect.

3. Refunds

  • After receiving and inspecting the returned item, we’ll notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed within 5–10 business days using the original payment method.
  • Shipping charges are non-refundable unless the return is due to our error (e.g., damaged or incorrect product).

4. Damaged or Defective Items

If your order arrives damaged or with manufacturing defects, please contact us at info@packtrekbags.store within 48 hours of delivery. We will replace the item or issue a full refund at no additional cost to you.

5. Exchanges

We offer exchanges only for defective or damaged products. If you need a different size, color, or model, please initiate a return and place a new order.

6. Late or Missing Refunds

  • If you haven’t received your refund after 10 business days, first check your bank account again.
  • Then contact your credit card company or bank, as processing times may vary.
  • If you still haven’t received your refund, contact us at info@packtrekbags.store.

7. Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards
  • Clearance or final sale items
  • Used or washed items

We’re committed to providing high-quality travel and backpack products and exceptional customer service. If you have any questions about our return and refund policy, please contact us at info@packtrekbags.store.

📍 PackTrek Bags – Travel & Backpack Store
🌐 https://packtrekbags.store
📧 info@packtrekbags.store